La Quinta Inn & Suites Hot Springs

Nothing

Property smelled like animal urine. Room didn't sleep 4 like web site said it would. Fold out bed's mattress was completely unacceptable. Odors were terrible. Hotel and room were dirty.

Breakfast was very good!

Front desk were rude, not enough towels ask for some, told us they would deliver and didn't, had to use my beach towels, went down to dry them, machines were not working! Phone in room didn't work, room had not been dusted!

Good bed, no bedbugs. Quiet. COLD A/C

Lobby bathroom disgusting. Floors needed a bit more vacuuming

We did not have our room ready at 5pm when we arrived.

The front desk girl when we checked in and was very friendly

Did not have the double room we requested said they upgraded us to a room with the couch but only one 15 yr. old child could sleep on that so we were squished in the bed they said the maid service had walked out. AsKed the next day if they had a double but they said no

The location was close to everything. The food, the mall, Walmart and was not too far from Magic Springs.

My problem with the property was first off cleanliness. The halls were trashy and had roll away beds in the hall, also it seems like the cleaning staff had their children at work with them. When I first arrived which was approximately 12 noon. I was early and asked if I could go ahead and check in since I was going to Magic Springs theme park. The clerk advised but I don't think room is ready but should be cleaned by the time I come that night. So of course it was not ready at 12 so we left and returned at 7pm. I go to the room and needless to say it was not cleaned. I go to the front and over here one the cleaning staff has "I can only do what can." She was complaining to another employee while the manager I guess was working the front desk. The night manager name I did not get was saying it's not my fault my new system is not working correctly and not telling me what rooms are available, now mind you there are more customers with the same problem. I tell the clerk my room is not cleaned and that I checked in at approximately around 12 noon and advised well I don't have any of your information. I then say "how did I get a key to the room. She proceeds to check for another room and keeps saying it wasn't her that checked me in and that she can't help it that she can't tell if there are any clean rooms. She said sorry or anything. I finally get another room which took about 30 minutes. I go to the room and there is cleaning staff blocking the hall and trash everywhere. I stayed two days. The bathroom door knob was about to fall off, the bathroom towel rack fell off I had to put it back up. When I did checked out there was another manager on duty 8/2/2016 and she started to check me out and charged my card which was file but I told the other clerk who checked me in I was going use another card when I check out. Of I was upset because now she had to refund it and it would take days to go back on my card.

the bed was comfortable, The breakfast was very good, plenty to pick from and the breakfast staff was very friendly and took care of the food and tables very well.

the bed is too close to the wall with the a/c. hit my shin twice. There was trash on the floor between here also. The cold air from the a/c blew right on my feet at the bottom of the bed.

The location of the hotel. The breakfast was good. The indoor pool was nice.

The sink and the toilet was stopped up. I called three times about the toilet and no one came to unstop the toilet.

Leaving!

I don't know where to start. After checking in we were walking down the hall to take our things to our room and all you could smell in the hallway was cat urine! Seems they may have been doing construction work ceiling tiles missing here and there. Dirty floors possibly saw dust, loose tiles, coffee table leg was loose. The pool area was very nasty! Ants were everywhere. Under one of the windows the wood was rotted. They probably had about 3 to 4 decent chairs to sit in. Luckily we were the only ones there but I see why. This place looks nothing like the pictures.

Nothing. Place was disgusting. Bad management. Terrible experience

Everything

Did not eat breakfast

Over all a good stay. Our AC stopped working but it was handled efficantly.

Location

Room over us making noise until well after midnight and nothing being done after complaint. We were informed that our room was being loud but it was the room above us..and we made that clear. If anyone ever came up to the floor they would have heard it themselves! Also floor was extremely wet by air conditioning unit.

Nice breakfast options.

Bigger beds or bedside tables on each side. Better pillows.

I did not like that the side doors did not lock! Anybody have entrance to the hotel which is not safe.

Bed was very comfortable. Rooms were nice and clean. Breakfast was good.

Staff was extremely rude. Hallways smelled bad.